An engaged and thriving online community relies on valuable feedback from its members. The ability to listen, understand, and implement member feedback is crucial for improving operations and enhancing the overall member experience. But feedback doesn’t often happen...
Being a community manager can be a meaningful, rewarding, and fun job, but it still has its stressors. Many community managers face high expectations from both community members and stakeholders, delicate situations with members, and coverage concerns. And with...
A community roadmap is a strategic plan that outlines goals, actions, and milestones for your community’s development and success. It includes both short-term and long-term goals, as well as how you plan to reach those goals. When building your community, you...
Partnerships are a powerful step that can propel your community’s growth and fast-track its success. Like a well-choreographed dance, they allow for a smooth exchange of resources and expert knowledge that were previously out of reach. The true value of...
Standard operating procedures (SOPs) are documented instructions that outline step-by-step processes and guidelines for routine operations. They ensure efficiency, quality, and consistency by reducing errors and standardizing form. SOPs provide people with a...
