Should You Build an Online Community? A Decision-Making Guide for Organizations

by Todd Nilson | CLI Article

With endless digital channels competing for attention, determining if an online community is a worthwhile and strategic addition to your customer engagement approach can be challenging. This article will help you to evaluate if investing in a community aligns with ten...

Welcome to Customer Leaders Institute!

by Bill McGlade | CLI Article

The following was shared with our community earlier this week, and now we wish to share this with the rest of the greater world! Dear CLI Community,Happy Leap Day! As we continue to grow and evolve together, I want to extend my heartfelt thanks, to you, for being an...

CLI’s Weekly Roundup: February 26 – March 1

by Daniela Poliszuk | CLI Article

New and exciting news in this week’s CLI round up! CLIX Feb Playbacks If you missed last month’s event you can access the recordings in the MyCLI community with a Premium Membership. Watch whenever and however much you want! Access the Collection here. 4...

CLI’s Weekly Roundup: February 19-23

by Daniela Poliszuk | CLI Article

In this week’s roundup we talk about last week’s CLIX Feb event and superdrop! First Event of 2024: CLIX Feb CLIX Feb had great attendance with community members from all across the globe and a lineup of inspiring speakers that we couldn’t get enough...

February’s Superdrop: Over 15 Pieces of Exclusive Content

by Daniela Poliszuk | CLI Article

We just released 2024’s first SUPERDROP, and it has an abundance of exclusive content that can be accessed with a Premium MyCLI membership. Sign up here if you don’t already have one: https://community.mycli.co/ Here’s an outline of what’s in...