Should You Build an Online Community? A Decision-Making Guide for Organizations
With endless digital channels competing for attention, determining if an online community is a worthwhile and strategic addition to your customer engagement approach can be challenging. This article will help you to evaluate if investing in a community aligns with ten...
Beyond the Leaderboard: Next-Level Gamification for Enhanced Community Interaction
Imagine a time-pressed, stressed-out community manager, filled with enthusiasm but constrained by the familiar gamification playbook of points, badges, and leaderboards (it’s not a stretch to imagine!). Nearly every online community platform incorporates some...